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Planet App Support

  • I do not receive notifications
  • Contract Code
  • I can't add the guest phone in the invitation to the GATE
  • How do I contact you?
  • Why can’t I see any Missions in my area?
  • How do I change Neighbourhood?
  • How do I change my profile information?
  • How do I delete my account?
  • How do I change my password?
  • I’ve forgotten my Planet App password
  • How do I add phone numbers to the SOS Emergency Service?
  • I can’t track accurate energy consumption levels
  • My application has closed without warning
  • My application has closed without warning
  • When I start up the App, it won’t load properly
  • I am having problems using the Planet App
  • What is the difference between Public and Private Activities?
  • How can I modify or delete my equipment reservation?
  • How do I book shared equipment?
  • My Activity has not been Approved
  • How do I modify or delete a communal space reservation?
  • How do I book one of the communal spaces?
  • Where can I find terms and conditions for services that are active in my neighbourhood?
  • Where can I find the QR Code?
  • What is the QR Code for?
  • Where can I find Rewards?
  • How do I know when activities are taking place?
  • Where can I see the progress of the work in my neighbourhood?
  • Where do I see the internal temperature of my home?
  • Where can I find the Activities Calendar for my neighbourhood?
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