1. Check your Internet connection. If you are connected to a Wi-Fi network, switch to mobile data, then restart the application.
2. Make sure that your smartphone operating system is up to date.
If you have an Android smartphone, open Settings and click Software Update, then Download and Install.
If you have an iOS smartphone, open Settings, click General and open Software Update.
3. If the problem persists, contact our support systems by filling in the fields below. It is best if you include as much information as possible in your message, such as the brand and model of your smartphone brand and the operating system it is running.